Hiring a dispatcher or fleet coordinator?
Hand them a system,
not your cell phone.
When dispatch lives in the owner’s head, every new hire starts from zero. Velox sets up the board, the priority rules, the vehicle service reminders and a daily owner view your dispatcher works from on day one.
Run by Trey Rodriguez, a former FedEx Express courier who also oversaw maintenance for an 85+ vehicle fleet. Fixed price, agreed before work starts. You own everything. English or Spanish.
Quick self-check
Is Your Dispatch at Risk?
Five Questions.
From the Velox Dispatch Cheat Sheet. Two or more “no” answers means your dispatch is at risk. Nothing here is saved.
01Could someone else run tomorrow if your dispatcher called in sick?
02Do customers hear about a delay from you before they have to call?
03Is every open job on one board, with a name next to it?
04Do you know which vehicles have service or inspection due this month?
05Can you see where today stands without making a phone call?
Tap yes or no on each question.
What Velox sets up
A System Your Dispatcher
Can Run on Day One.
Built around how your shop already runs, for owner-run HVAC, plumbing, delivery and field-service teams. Fixed price, agreed before work starts. You own all of it.
A dispatch system your new hire can run
We write down how calls, crews and vans actually move in your shop, then set up the board, rules and checklists your dispatcher works from on day one. Nothing depends on one person’s memory.
Call-priority ladder
Safety calls, promised windows, agreement customers and same-day requests ranked in writing, plus the tie-breakers and the bump rule. Collisions get decided the same way every time.
Dispatch board
Every open job on one screen with a name and a time next to it. We work with the scheduling software you already have where it does the job, and build only what’s missing.
Vehicle service reminders
Service, inspection and registration dates tracked per vehicle, with a reminder before each one is due, not after a van goes down on a busy day.
Daily owner view
Five lines you can read in a minute: today’s jobs, late or at risk, down or out of service, out tomorrow, needs a decision from you.
Dispatcher onboarding kit
End-of-shift handoff, a first-30-days plan and interview questions that show who can actually dispatch, set up for your shop.
Pricing
Priced on What It Does.
Not the Hours.
Every build starts with a free review and a fixed quote. No hourly billing, no scope creep, no surprise invoices.
One piece, done right: the priority ladder, a vehicle service tracker or the daily owner view.
- One workflow, tracker or checklist set
- Set up around your shop’s rules
- Documentation + walkthrough
- 30 days of support
The full dispatch system your dispatcher works from on day one.
- Dispatch board + call-priority rules
- Vehicle service reminders
- Five-line daily owner view
- Handoff checklists + first-30-days plan
- Clickable prototype before we build
- 30 days of support
Multi-crew or multi-location scheduling, built to spec.
- Multiple crews, routes or locations
- Separate views for owner, dispatcher and techs
- Reporting + admin view
- Integrations with your current software
- Hosting & monitoring available
Why Velox
Operators First.
Technologists Second.
Velox is run by Trey Rodriguez, an operator, not an engineer who learned to sell. As a FedEx Express courier he also oversaw maintenance for a fleet of 85+ vehicles. Since then he has run scheduling and operations as Head of Operations at a marketing agency and as Business Operations Manager for a 500+ student school campus.
The same pattern shows up everywhere: the day runs from memory and group texts, one person is the only one who knows where things stand, and the owner becomes the dispatcher by default. Velox fixes that with written rules and a board, not more hustle.
When you work with Velox, you work with Trey. Not a ticket queue, not a chatbot, not an overseas handoff.
Who you’ll work with
Trey Rodriguez
Founder, Velox · 10+ years in operations
Before Velox
- FedEx Express courier who also oversaw maintenance for an 85+ vehicle fleet
- Head of Operations at a marketing agency for nearly four years
- Business Operations Manager for a 500+ student school campus
- Overnight store Operations Manager in retail
See how Velox thinks first
The HVAC Dispatcher Playbook.
Free. Six Pages.
What makes or breaks the person in the dispatch seat, the priority ladder for when two jobs collide, five interview questions, a first-30-days plan and the trackers to run it. Written by Trey. Free, no newsletter.
Get the free HVAC playbook →Run deliveries, a courier fleet or other crews? Get the general Dispatcher Playbook (PDF)
FAQ
Straight Answers.
Still have a question? Email hello@runvelox.com and you’ll get a reply from a person, usually same day.
We already use ServiceTitan, Housecall Pro or Jobber. Does this replace it?+
No. Keep it. What usually breaks is the layer around the software: who decides which call goes first, what happens at end of shift, when each vehicle is due, what the owner checks at 7 AM. We write those rules down, set them up around the tools you already pay for, and build only the pieces that are missing.
What happens on the free review, and do I have to buy anything?+
No deck, no pitch, no obligation. Thirty minutes with Trey on how calls reach your crews today. You leave with the 1–3 fixes he’d make first, in priority order, yours to use whether or not you hire Velox.
We’re about to hire a dispatcher. Why not just hire a good one?+
Hire one. Velox doesn’t replace them. A good dispatcher still has to learn where everything lives, and when that knowledge sits in the owner’s head, the first month goes to finding it. A written system gives the new hire the rules on day one instead of making them dig them out of your head, and keeps the shop running when they’re out.
Do you install GPS trackers or telematics?+
No. Velox works on how calls, crews and vehicles get scheduled and handed off, not on hardware.
Who owns what you build?+
You do. The data and every account (hosting, software, email) are in your name. If we ever part ways, everything stays with you. No hostage software.
Before your next hire starts
Stop Running Dispatch
From Your Cell Phone.
Book a free 30-minute dispatch review. Trey will show you where calls and crews get stuck, and the first fixes he’d make, whether or not you hire Velox.
30 minutes · No pitch · No obligation